FAQs
1. I have questions not mentioned here. Who should I contact?
Please feel free to contact us at support@tutotuto.com — we're happy to help you! Our support team is ready to answer any questions about our tutorials and educational materials.
2. How do I cancel or change my order?
Unfortunately, we cannot cancel or change orders after payment, as tutorials are automatically sent to your email immediately after successful payment. This ensures instant delivery of educational materials.
Recommendation: Please carefully check all order details and email address before payment.
3. How do I return or get a refund for a tutorial?
Digital Tutorial Refund Policy:
You can request a refund in the following cases:
- Tutorial significantly differs from the website description
- Technical issues with files (won't open, corrupted, incomplete)
- Accidental purchase (within 24 hours)
- Received wrong tutorial
Refund timeframes:
- 7 days from purchase date for standard cases
- 24 hours for accidental purchases
Cases where refunds are not possible:
- More than 7 days have passed since purchase
- Tutorial matches description and works correctly
How to request a refund: Write to support@tutotuto.com and include:
- Order number (e.g., #TT12345)
- Reason for refund
- Detailed problem description (if applicable)
4. What if I entered the wrong email address?
After payment, we cannot change the email address for tutorial delivery. However, if you notify us within 24 hours of purchase, we can:
- Resend the tutorial to the correct address (free of charge)
- Provide a download link through your personal account
Contact us: support@tutotuto.com, including order number and correct email.
5. How quickly will I receive my tutorial after payment?
Instant delivery: Tutorials are sent automatically within 5-10 minutes after successful payment to your specified email address.
What to do if tutorial doesn't arrive:
- Check your "Spam" or "Promotions" folder
- Ensure you entered the correct email
- If more than 15 minutes have passed, write to us at support@tutotuto.com
Delivery format: You will receive:
- Download link for files
- Usage instructions
- Access to additional materials (if included)
6. Do I need to pay additional taxes when purchasing from other countries?
For most countries: The price shown on the website is final. Additional taxes are usually not charged for digital goods.
Exceptions: Some EU countries and other jurisdictions may apply local digital taxes (e.g., VAT). These taxes, if applicable, will be added during checkout before payment.
Recommendation: The final amount due is always displayed on the checkout page.
7. I received damaged files or an incomplete tutorial — what should I do?
If you have quality issues with your tutorial, immediately contact us at support@tutotuto.com and include:
- Order number (e.g., #TT12345)
- Problem description (files won't open, missing parts, low quality)
- Error screenshots (if applicable)
- Device and software you're using
We guarantee:
- Quick resolution of technical problems
- Free replacement of damaged files
- Full refund if the problem cannot be resolved
8. Can I re-download my tutorial?
Yes! We have a re-download system:
- Access period: 30 days from first download
- Download limit: Up to 5 times per email
- How to get re-download link: Write to support@tutotuto.com with your order number
Recommendation: Save files in a secure location immediately after receiving them.
🎓 Additional Support
Technical assistance: If you have problems using the tutorial, our team will help you with technical questions.
Feedback: We value your opinion! Share your tutorial review — it helps us improve the quality of our materials.
Contact Information: 📧 Email: support@tutotuto.com
🌐 Website: tutotuto.com
⏰ Response time: usually within 24 hours