Shipping Policy

Digital Product Delivery

TutoTuto.com specializes in digital tutorials and educational materials. All our products are delivered electronically — no physical shipping is involved.

1. Delivery Method

Electronic Delivery Only: All tutorials, courses, and educational materials are delivered digitally via:

Email with download links
Direct download from your account dashboard
Cloud storage access (when applicable)

No Physical Products: We do not ship any physical items. All content is delivered in digital format (PDF, video files, audio files, software, etc.).

2. Delivery Timeline

Instant Delivery:

Standard processing: 5-10 minutes after successful payment
Maximum delivery time: 30 minutes (in rare cases of system delays)

Delivery Confirmation: You will receive:

Payment confirmation email
Delivery email with download instructions
Account access credentials (if applicable)

3. Delivery Requirements

Valid Email Address:

Ensure your email address is correct during checkout
Check that your email can receive attachments and links
Verify your spam/junk folder settings

Internet Connection:

Stable internet connection required for downloading
Download speeds may vary based on your connection
Large files may require extended download times

Compatible Devices:

Ensure your device can open the tutorial file formats
Check system requirements listed in product descriptions
Download recommended software if specified

4. Download Instructions

How to Download:

Check your email for delivery confirmation
Click the secure download link provided
Download files to your preferred location
Extract compressed files if necessary

Download Limits:

Time limit: Links remain active for 30 days
Download attempts: Up to 5 downloads per purchase
Device limit: Can be downloaded on multiple devices

5. File Formats and Compatibility

PDF: Tutorials, guides, ebooks
PNG: Completion certificates

System Requirements: Check individual product pages for specific compatibility requirements.

6. Delivery Issues

If you don't receive your tutorial:

Within 30 minutes:

Check spam/junk email folders
Verify email address used during purchase
Check your account dashboard
Contact support if still not received

Common Issues and Solutions:

Email not received: Check spam folder, verify email address
Broken download link: Contact support for new link
Corrupted files: Request file replacement
Access problems: Verify account credentials

7. Re-delivery and Re-downloads

Free Re-delivery:

Available within 30 days of purchase
Contact support@tutotuto.com with order number
New download links provided free of charge

Lost Files:

We can resend download links
Account access remains available for 30 days
Keep order confirmation for easy re-delivery

8. International Delivery

Global Availability:

Digital delivery available worldwide
No geographic restrictions for downloads
Same delivery timeframe regardless of location

Language Considerations:

Product language specified in descriptions
Support available in multiple languages
Email communications in English by default

9. Technical Support

Download Assistance:

Help with file opening and extraction
Compatibility troubleshooting
Alternative delivery methods if needed

Contact Methods:

Email: support@tutotuto.com
Response time: Within 24 hours
Include: Order number and specific issue description

10. Backup and Storage Recommendations

Important Reminders:

Download immediately: Upon receiving delivery email
Create backups: Store files in multiple secure locations
Cloud storage: Consider backing up to cloud services
Local storage: Keep copies on your device/computer

File Preservation:

Tutorial files are yours to keep permanently
Create multiple backup copies for security
Organize files for easy future access

11. Delivery Guarantee

Our Promise:

99.9% delivery success rate within stated timeframes
Full refund if delivery cannot be completed
Alternative delivery methods for technical issues
Unlimited support until successful delivery

Quality Assurance:

All files tested before delivery
Virus-free guarantee on all downloads
Complete content verification
Technical quality control

Contact Information

For Delivery Issues: 📧 Email: support@tutotuto.com
🌐 Website: tutotuto.com
⏰ Support Hours: 24/7 automated delivery, human support within 24 hours

Include in Support Requests: