Refund Policy

General Provisions

TutoTuto.com is committed to providing the highest quality digital tutorials and educational materials. We understand that sometimes a product may not meet your expectations, which is why we offer a fair refund policy.

1. Grounds for Refund

We provide full refunds in the following cases:

Technical Issues:

  • Files are corrupted or won't open
  • Incomplete tutorial content
  • Missing advertised materials
  • Download problems that cannot be resolved

Description Mismatch:

  • Tutorial significantly differs from website description
  • Missing advertised functionality
  • Wrong difficulty level (beginner/advanced)
  • Content language differs from advertised

Accidental Purchases:

  • Mistakenly purchased item (within 24 hours)
  • Double payment for the same item
  • Purchase made by wrong person (e.g., by a child)

Delivery Issues:

  • Tutorial was not delivered within 2 hours
  • Received wrong product

2. Refund Request Timeframes

Time Limits:

  • Technical issues: 30 days from purchase date
  • Description mismatch: 7 days from purchase date
  • Accidental purchases: 24 hours from purchase date
  • Delivery issues: 48 hours from purchase date

3. Refund Exclusions

Refunds are NOT provided in the following cases:

  • More than 30 days have passed since purchase (except for technical issues)
  • Tutorial fully matches description and works correctly
  • Changed mind about product necessity after studying
  • Inability to apply acquired knowledge in practice
  • Tutorials purchased with discount over 50% (except for technical issues)

4. Refund Procedure

Step 1: Contact Support

Send a request to support@tutotuto.com including:

  • Order number (e.g., #TT12345)
  • Reason for refund (choose from "Grounds for Refund" section)
  • Detailed problem description
  • Screenshots (for technical issues)

Step 2: Request Review

  • Review time: 24-48 hours
  • Additional information: We may request additional details
  • Problem-solving attempt: We'll first try to resolve technical issues

Step 3: Refund Approval

When refund is approved:

  • You'll receive email confirmation
  • Access to materials will be revoked
  • Refund will be initiated

5. Refund Methods

Refund Methods:

  • Bank Card: Refund to the same card used for payment
  • PayPal: Refund to PayPal account
  • Bank Transfer: When other methods are not possible

Refund Processing Times:

  • Bank Cards: 3-10 business days
  • PayPal: 1-3 business days
  • Bank Transfer: 5-15 business days

6. Partial Refunds

Partial refunds may be provided for:

  • Partial description mismatch (50-70% of cost)
  • Minor technical issues not affecting main content
  • Delivery delays over 4 hours (10-25% of cost)

7. Alternatives to Refunds

Before refunding, we'll offer:

Technical Support:

  • Help resolving file issues
  • Instructions for using materials
  • Alternative delivery methods

Product Replacement:

  • Exchange for similar tutorial
  • Credit for purchasing another product
  • Updated version with fixes

Additional Materials:

  • Bonus content as compensation
  • Access to premium support
  • Discount on future purchases

8. Fraudulent Requests

We reserve the right to deny refunds for:

  • Fraud attempts or policy abuse
  • Systematic refund requests from single user
  • Commercial use of materials after refund
  • Violation of our terms of use

Protective Measures:

  • All transactions are tracked
  • Accounts with suspicious activity are blocked
  • We cooperate with payment systems to prevent fraud

9. Group/Corporate Purchase Refunds

Special B2B Conditions:

  • Refunds only possible from purchaser
  • Corporate refunds require authority confirmation
  • Group discounts are recalculated for partial refunds

10. Decision Appeals

If your refund request was denied:

  • You can appeal within 7 days
  • Provide additional evidence supporting your case
  • Senior manager will review appeal within 3-5 business days

11. Special Situations

Refunds After Discounts and Promotions:

  • Refund based on actually paid price
  • Used promo codes are not restored
  • Discounts don't apply to refunds

Gift Purchases:

  • Refund only possible by gift recipient
  • Gift receipt confirmation required
  • Funds returned to gift giver's card

Contact Information

For Refund Requests: 📧 Email: support@tutotuto.com
📝 Subject Line: "Refund Request - Order #[number]"
⏰ Response Time: 24-48 hours

Required Information for Request:

  • Order number
  • Email used for purchase
  • Reason for refund
  • Detailed problem description

Quality Guarantee

Our Commitments:

  • Fair consideration of all requests
  • Transparent refund process
  • Quick resolution of technical issues
  • Continuous product quality improvement

Your Rights:

  • Complete product information before purchase
  • Technical support for using materials
  • Fair consideration of justified complaints
  • Protection of your consumer rights